Write down what happened
Record the date, time, room or property area, lighting, surfaces, warnings, employees involved, witnesses, and what you reported. Keep reservation information and any hotel communications.
Preserve the evidence
Photographs, video, incident reports, inspection records, and security footage can help explain the condition. Ask that relevant evidence be preserved and keep copies of your own communications.
Get guidance early
A consultation can help you understand what information may matter and whether the facts support further review. There is no substitute for advice about your specific situation.