Record the condition
Photograph the surface, lighting, warnings, clothing, footwear, stairs, elevators, and the surrounding area. Include a wider image that shows where the condition was located.
Report and identify witnesses
Ask how the incident is being documented and keep the name of the person who received the report. Save witness names, contact details, hotel or store information, reservation records, and any messages that follow.
Ask for evidence to be preserved
Security video, incident reports, inspection logs, maintenance records, and photographs may be important. A prompt request can help prevent routine deletion or repair from changing the record.